Service queue

Why

The service add-queue form only lists procedure rooms, and "Add queue" stays disabled until a room and bed are chosen. Without this room type you cannot add a queue at all

How

1. 1The owner opens Shop settings › Rooms/Beds and creates a room with the procedure room type
2. 2Add at least one bed to that room — a bed is required to select it in the add-queue form

Why

List buttons follow role permissions. If staff cannot see a button, check their role first — it is not a queue problem

How

1. 1The owner opens Shop settings › Roles and picks the role to check
2. 2Check the service queue permissions: add · choose date when adding · filters · doctor filter · date filter · manage · hand fee · print queue card · cancel

Why

Every service starts with a queue, because courses, drugs, photos and hand fees all attach to it

How

1. 1Open the Service queue menu and press Add queue at the top
2. 2Search customer: type at least 3 characters and pick from the list — name, HN, national ID or passport all work
3. 3Check the Allergy tag on the selected customer before continuing
4. 4Doctor: choose the doctor or service provider
5. 5Check Room and Bed — the system picks a free one automatically. You can change it, and each option shows whether it is free
6. 6Press Add queue under the form — it is enabled once customer, doctor, room and bed are filledConfirm add queue
7. 7Choose a priority (Normal · Medium · High · Urgent) and press Add queue in the dialog
8. 8Queue added appears and the new queue is listed as Waiting

Why

On busy days filters let each room see only its own queues, and stale queues get noticed before they are forgotten

How

1. 1Press a status card to filter by status — press it again to show all
2. 2Filter & Search tab: search by customer name, national ID or passport
3. 3Choose Today, Yesterday or Pick a date, then filter by department, doctor or priority as needed
4. 4Press Clear filters to go back to the default view
5. 5If the stale queue bar appears, press Show open queues and finish or cancel each one

Why

Many small jobs can be done from the row without entering the service room, and they do not change the queue status

How

1. 1See the row’s main button: Start service (Waiting) · Continue (In service) · View items (Finished)
2. 2Press the row’s ⋯ menu for other actions
3. 3Print Queue Card: print a card for the customer — the status does not change
4. 4Queue Notes: add, edit or delete notes for the team — only on open queues
5. 5Add questionnaire: open a form for the customer to answer — only on open queues
6. 6View customer profile: open the customer’s record without entering the service room

Why

Opening the service room moves the queue to "In service" immediately. This is where you confirm the right person and see allergies before any drug or procedure

How

1. 1On a waiting row press Start service — if the shop enables identity checks, the verification window opens automaticallyVerify identity before service
2. 2Method: choose Verify Face and press Capture Image, or choose ID card and press Read ID Card
3. 3Verification is required and cannot be skipped — if you cannot verify yet, press Back to queue list. A verified queue is not asked again
4. 4Always read Pre-procedure safety: allergies, conditions and health notes
5. 5To record vital signs or symptoms, press Add history

Why

This tab lists every course the customer bought with balances and expiry. Using one adds it to the queue’s items; the real deduction happens when you finish the service

How

1. 1In the queue list, open an unfinished queue with Continue or Start service
2. 2Open the Remaining courses tab
3. 3Search by course name, code or receipt number, or use the chips: Usable, Expiring soon, Used up, All
4. 4On the course row press Use serviceUse service
5. 5Enter the quantity to use — above 0 and no more than the balance
6. 6Check the course’s drugs and supplies — drug-set courses use Add drug set or Change set; items marked Locked cannot have their quantity changed
7. 7If the course’s bill is unpaid, tick the box acknowledging the unpaid bill
8. 8If the course has expired, tick the box confirming use of an expired course
9. 9Press Use service in the dialog — the course appears under Items in this queue and its row shows In this queue

Why

This panel is exactly what will be deducted when you finish, so check items, quantities and the deducting store first

How

1. 1In the queue list, open an unfinished queue with Continue or Start service
2. 2Find Items in this queue — on the right on large screens, below on small ones
3. 3For drugs or supplies not tied to a course: search or scan under Extra drugs/supplies and choose a unit
4. 4Change drug quantities with − / + or by typing — the maximum and store balance are shown under each drug
5. 5Press the delete icon to remove an item — removing a course also removes its linked drugs, and you are warned first
6. 6Check Issued by, Department and Tag — these flow into reports
7. 7Check Deduct stock from — it is the shop’s default store and cannot be changed here
8. 8If the shop tracks procedure makers, press Add procedure performer, have them confirm with their own password, then press Checkout when done

Why

This is where courses and stock are really deducted. Items cannot be edited afterwards — a mistake means cancelling the whole service — so check the panel first

How

1. 1In the queue list, open an unfinished queue with Continue or Start service
2. 2Press Print confirm service usage if the customer should review and sign before finishing
3. 3Press Finish service — if the shop requires a signature and none is saved, the print and sign window opens firstConfirm finish service
4. 4Check the items in the confirmation window and press Confirm
5. 5The queue becomes Finished, the panel is view-only, and Print service slip appears

Why

The menu changes with the queue status. If an action is missing, check the progress bar first

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2See the progress bar: Waiting → In service → Finished
3. 3Press the customer’s name to open the profile
4. 4Press the pencil by the date — pick a date and time, or Set to current date/time, then Confirm (only before finishing)Update date and time
5. 5Press ⋯ for status-based actions: edit time · print · Video Call · cancel service

Why

This bar summarises risk before treatment, including allergies, temperature, blood pressure, age, blood disorders and special conditions

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Read the health icons: allergies · temperature · blood pressure · elderly · blood disorder · special conditions
3. 3If an assessment form exists, read the latest score and risk level, then press View criteria for its meaning
4. 4Press Form History to see the customer’s latest entries

Why

This tab holds every history record of the queue. Changes affect medical records and reports, so use each action carefully

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the Diagnose tab and read each record: number, date, doctor, vitals and diagnosis
3. 3Press Print OPD to print that record
4. 4Press the record’s more actions menu (⋯)
5. 5Edit: reopen the history form, change it and press Save
6. 6Issuing a medical certificate: create a certificate from this record; it then appears in the Medical certificate tab — shown according to role permission
7. 7Delete: remove the record — this cannot be undone and affects reports and treatment history, so you must confirm first — shown according to role permission

Why

Doctors see the customer’s past records without leaving the room, helping avoid duplicate or problematic orders

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the History List tab
3. 3Choose a sub-menu: visits · documents · drugs · courses · exams · lab · X-ray · appointments · images/PDF · surgery
4. 4In visits: filter by doctor, search by number or issuer, then open a visit’s details

Why

The doctor’s note stays with the queue, so the team sees the same instruction without passing it on verbally

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the Doctor note tab
3. 3Type in the box — the page shows when there are unsaved changes
4. 4Press Save, or Restore original to discard what you typed

Why

Photos compare results and help explain them to customers. The tab works in every status except cancelled

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the Before/after photos tab and check the storage used
3. 3In each stage’s card, drag images in or click to choose, or press Take photo
4. 4With several uploads the system reports how many succeeded, so check any that failed
5. 5Press an image to enlarge or download it, drag to arrange, and delete when not needed

Why

Certificates are given to patients. Use this tab to check the data before printing and see which were printed

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Create it from the Diagnose tab › ⋯ › Issuing a medical certificate
3. 3Open the Medical certificate tab and check the number, type, doctor and printed status
4. 4⋯ › Edit certificate data: change this certificate’s symptoms, findings and opinion, then press SaveEdit medical certificate data
5. 5Press Print, choose the language and print options, then press Print in the windowPrint medical certificate
6. 6If it was issued in error, choose ⋯ › Delete and confirm

Why

Customer answers stay with this queue and support treatment or consent records

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the Assessments tab — it depends on role permission and shop settings
3. 3Press Add questionnaire and choose the form for the customer
4. 4Use the search box when there are many documents
5. 5Edit: reopen the answers, and save a signature if the form needs one
6. 6Print: opens the print page in a new tab — allow browser pop-ups
7. 7Cancel: cancels the answers — this cannot be undone, so you must confirm first

Why

Use it to review whether the queue was verified — this tab is read-only, and a verified queue is not verified again

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Open the Identity tab — it only appears when the shop enables queue face verification
3. 3Read the verification result: registered face, captured image and time

Why

This is the final check for the right person and procedure. Afterwards the confirmation time is shown

How

1. 1In the queue list, open an unfinished queue with Continue or Start service
2. 2Make sure the queue has items — the button is disabled otherwise
3. 3Press the Time Out button
4. 4Complete the checklist or confirmation window and press Confirm
5. 5Procedure confirmed and the time replace the button

Why

Serve or talk to customers remotely from the same queue

How

1. 1In the queue list, open the queue with Continue or View items (Start service moves it to In service)
2. 2Press Video Call in the toolbar or the header’s ⋯ menu — it appears when the queue has a Telemed link and the role is allowed
3. 3The call opens in a new window — allow browser pop-ups

Why

Booking while the customer is still there is easiest and reduces the chance of a course expiring unused

How

1. 1Open the finished queue with View items and press Next appointment
2. 2Choose the date, time, doctor and topic, then save

Why

Hand fees flow into the hand fee and commission reports. Without an entry, staff do not get credit for the work

How

1. 1In the queue list, open the finished queue with View items
2. 2In a finished service room press Give Commission, or use ⋯ › Add hand fee in the listAdd hand fee/commission
3. 3Employee/Doctor: search and pick a person
4. 4Check the amount calculated from the staff’s hand fee type, adjust if needed, and press + to add it
5. 5Press Save — a success message appears

Why

Use this when a customer does not show or a deduction was wrong. The reason and person are kept for audit. Cancelled queues are read-only and cannot be reopened

How

1. 1For an open or finished queue: press the row’s ⋯ menu and choose Cancel QueueCancel Queue
2. 2Or in a finished service room press ⋯ and choose Cancel service
3. 3Check the queue, customer, HN and room/bed details, then enter a reason
4. 4Press Confirm cancel queue — the status becomes Cancelled with the reason and person shown