Customers & chat
Reply to every channel from one screen while staff see the customer's history, remaining courses and appointments during the conversation.
- CRM 360° customer view
- Unified inbox: LINE / Messenger / IG / WhatsApp
- LINE customer portal for courses & bookings
- Automatic segments and tags
Marketing · Sales · Service — all in one platform with CRM 360° + LINE
Full 360° customer view · target the right segment · track leads to closed deals · 2-way LINE chat with smart Bot — every touchpoint in one system.
Check everything via LINE — no app download needed
Type in the chat they already use. The system responds instantly 24/7.
- View course balance + expiry dates
- See appointments · request reschedule
- Check points + credit balance
- View outstanding balance
- Bot answers 24/7 — no waiting for staff
Customer 360° + Real-time Chat
All customer info on one screen, reply to LINE chats directly from CRM.
- 360° data — visits / LTV / appointments / courses
- 2-way LINE chat inside CRM (no app switching)
- Automatic Lead score + Segment
- Tag + Filter + Bulk assign
- Real-time WebSocket alerts for new messages
Reduce No-shows · Increase LTV · Save Staff Cost
Every touchpoint in one system — power up precise marketing campaigns.
- No-shows drop — customers reschedule themselves
- LTV grows — clear VIP/At-risk segments
- Cut staff workload by 30-50%
- PDPA-safe — no data sent outside the system
- AI Intent fallback (LLM) — auto-understands natural language
ABC Clinic
Online · 24/7 responses
How many course sessions left?
🛍 Massage course: 5/10 left (expires Dec 31) 💆 Facial course: 3/6 left
I'd like to reschedule
📅 May 25, 2026 14:00 — Massage Type '1' to select, or send new date
Type a message...
A closer look at the 4 core CRM modules
Every module works together · customer data from every touchpoint converges in one place
All customer data on one screen
Profile · service history · LTV · RFM score · remaining courses · upcoming appointments · outstanding balance · loyalty points
- Profile + Tag + automatic Segment
- RFM Score · LTV · Visits · AOV
- Timeline of every touchpoint with files/photos
- Remaining courses/benefits + expiry dates
LINE chat inside CRM · Bot answers 24/7
Staff reply directly from CRM, with Bot Flex Messages + AI Intent that understands natural language.
- 2-way chat inside CRM (no app switching)
- Bot Intent: courses · appointments · points · balance
- WebSocket real-time alerts for new messages
- SMS OTP 2FA · PDPA-safe
Broadcast · Segment · Loyalty
Push promotions to targeted groups via SMS / Email / LINE OA · loyalty points · coupons · auto-triggers.
- Customer Segmentation (VIP / At-risk / New)
- Broadcast SMS · Email · LINE OA
- Coupons · loyalty points · Loyalty Program
- Auto-trigger: birthdays · upcoming appointments · lapsed customers
Track leads through to closed deals
See Lead status at every stage · assign owners · delegate tasks · view conversion rate and revenue forecast in real time.
- Pipeline stages customizable per business
- Lead score · Owner · Due date · Activity log
- Conversion rate · Revenue forecast
- Alert when leads stall in a stage too long
< 1s
Real-time Reply
10+
Known Commands
3-Factor
Security Layers
24/7
Always On