LINE CRM for Clinics
Thai patients contact clinics through LINE, but chats scattered across staff phones never become data. APSX brings the clinic's LINE OA into the same CRM as patient records so every chat, appointment and purchase sits in one profile.
- Patients self-check appointments, results, courses and balances in LINE
- Staff reply from inside the system with the patient record open
- Bots answer repetitive questions 24/7 and hand over when needed
- Targeted promotions from real behavior segments
What LINE CRM for Clinics does
LINE OA connection, free for one year
Sync patient data with the clinic's LINE Official Account.
Self-service in LINE
Book, check OPD, lab results, before/after photos, courses and receipts.
Unified inbox, two-way chat
Real-time LINE chat inside the CRM with AI reply suggestions.
Bot Flow Builder
Drag-and-drop bot flows with AI conditions and auto-tagging.
Marketing automation
Birthday, upcoming appointment, win-back and NPS triggers with ROAS tracking.
CRM 360° + RFM
Visits, LTV, RFM, points and Smart Audience segments.
How it works
- 1
Connect the clinic's LINE OA to APSX (we help set it up)
- 2
Patients add the account and verify by phone number
- 3
Configure bots and automatic messages
- 4
Segment customers and run campaigns with built-in measurement
Frequently asked questions
Do I need a paid LINE OA plan?
A standard LINE OA works. Broadcast message costs follow LINE's plans. The APSX connection is free for one year.
Does patient data leave the system?
Medical data stays in APSX. Patients see their own data via LIFF after verification, with a full audit log.
Does it work with Facebook Messenger?
The unified inbox is designed for multiple channels. Ask our team which channels the current version supports.