Appointments and Queue
No-shows and crowded waiting rooms cost clinics revenue and goodwill. APSX splits the problem in two: advance appointments with automatic reminders, and a walk-in queue where patients take a number and wait for voice calling.
- Fewer no-shows with LINE OA and email reminders
- Patients see their own queue position
- Each doctor has a separate schedule with no double bookings
- Google Calendar sync for doctors on mobile
What Appointments and Queue does
Identified and general appointments
Book existing patients or new ones without a record yet.
Self-booking via LINE
Register and book through the connected LINE OA.
Queue kiosk
Touch screen for patients to take a number, printed or via LINE.
Voice calling
Automatic Thai and English calling with a display in front of exam rooms.
Queue dashboard
Waiting count, average wait and each room's status in real time.
Surgery and course appointments
Bookings tied to surgery schedules or remaining course sessions.
How it works
- 1
Set doctor schedules and room hours
- 2
Take bookings at the counter, by phone or LINE with instant confirmation
- 3
The system reminds patients before the appointment
- 4
On the day patients take a queue number and are called in order
Frequently asked questions
Do I need queue hardware?
Use an existing TV or tablet with the browser-based queue display. No dedicated device required.
Can reminders go by SMS?
Yes. Broadcast by SMS, email and LINE OA. SMS is charged per message.
Multi-branch schedules?
Yes. View per branch or all branches from head office.