Step 1.1
Send SMS / email to customers
Channel · recipients · message · check credit
1Numbers in the screenshot match the steps · click to enlarge
Why
Announce monthly or birthday promos and news to a target group; results are kept per recipient
How
- 1Promotions / articles › Promotion: press New promotion at the top right (the header shows Credits left)New promotion window
- 2Step 1 Channel: press SMS (70 characters = 1 credit per person) or Email (subject + rich body, free) — SMS is the default
- 3Step 2 Sent to: choose Single customer · Customer group (default) · or Birth month
- 4Customer group: the first group is preselected — change it · single customer: type 3+ characters of name/HN/ID in Customer · birth month: pick the month
- 5Below the field check Send to n people and those with No phone / No email who will be skipped
- 6Step 3 Message (SMS): type in SMS message — the counter shows characters and credits/person
- 7If email: fill Email subject, then write the Content (bold, links, lists allowed)
- 8On the right, check What the customer sees and Before sending (recipients · credit used · credit after)
- 9Press Send to n people at the bottom rightConfirm sending window
- 10Check the count and credit once more, then press Send — it goes out immediately and cannot be recalled
- 11Results: the By send view shows success/failed per send — press one to see its recipients · By recipient lists each person
Tips
- Watch the preselected group — always check the recipient count first
- 71 Thai characters = 2 credits per person · not enough credit blocks sending
- In By recipient each row has View Detail · Resend · Delete (removes history only, no recall) · default range 30 days
Done when: You sent a first promotion and checked the results